Free Shipping On All Items and No Restocking Fees!
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Questions? Call Us at 1-877-478-5483

Shipping Information

We ship to the USA lower 48 states with FREE shipping to you! We also ship to Alaska, Hawaii & Canada with only partial shipping charges to the customer. We ship via UPS/FEDEX ground unless the item is very large then we ship via freight truck.

Every item we sell is ordered from the manufacturer for you. In some cases the item will be shipped directly to you by the manufacturer.

On the details page of each item above the price it will tell you the estimated shipping time frame. This is when the item will ship out not the delivery date to you. We make every effort to ship your order as quickly as possible, but we cannot guarantee a delivery date.

If you want an expedited shipping quote (3day, 2day or overnight) please email us at [email protected] or call toll free at 1-877-478-5483 Monday-Friday 9:00am - 5pm (PST).

Be absolutely sure to give a correct address, otherwise, there will be a $10.00 UPS correction fee.

 

Ordering Options

In order to ensure the accuracy of your order and information, you must place your order online. If for some reason you are unable to place your order on-line and must place a telephone order, you will receive an order confirmation that you must email back to us with your approval. Your order will not process until we receive a confirmation from you that we have all the correct information.You can pay for your orders by Visa, Mastercard , American Express or Discover. We understand your concern about security and privacy. We protect sensitive information you give us, such as credit card numbers, by using GeoTrust QuickSSL software, which encrypts the information you share with us.

However, if you still have concerns regarding security, you can place your order online, leaving the credit card information section blank, and phone us toll free at 1-877-GR8-LITE (1-877-478-5483) Monday-Friday 9:00am - 5pm (PST), with your credit card information.

 

Credit Card Charges

Your card will be charged in full at time of order for all in-stock items and all items being drop shipped to you from the manufacturer.

You will be notified of any back ordered items. (An item is considered “Back Ordered” if the item cannot ship within the time frame listed for that item.) If you choose to wait for any back ordered item, your card will be charged in full upon your approval to proceed with the order.

 

Out of Stock Items

While we make every effort to list merchandise that is available, occasionally items may be out of stock or discontinued. If the item you have ordered is not readily available, we will send you an e-mail update as quickly as possible. It will then be your choice to proceed and keep the order in place, modify, or cancel it.

Items are not charged to your credit card until stock availability is verified.

 

Order Cancellation & Return Policy

We special order each item from the manufacturer for you. Please make sure you want the items you order.

If you need to cancel, change or return an item, there is NO Restocking Fee to you. If there has been any shipping cost incurred by either us or the manufacturer that amount is deducted from the refund. To return an item, email us at [email protected] within 1 week of receiving an item to receive a RMA (Return Merchandise Authorization). All items must be received back from you in the same condition as we sent them. The items must be in the original packing material and you must pay return shipping and insure the package. The item(s) must be received by us no later then 2 weeks after we issue you the RMA number. We will refund the purchase price less any/all shipping charges upon receiving the item(s) undamaged. All sales are final/non-refundable on clearance items and installed items. If you have any questions about our return policy, please email us at [email protected]. PLEASE CONTACT US BEFORE YOU RETURN ONE OF OUR PRODUCTS.

If you return anything without a Return Authorization Number and/or to an incorrect return address your account will be charged an additional handling fee of 15% and the additional shipping charges for the item(s) to be sent back to you. Not all items can be sent back to their point of origin or to our showroom. PLEASE CONTACT US BEFORE YOU RETURN ONE OF OUR PRODUCTS.

 

Damaged/Defective Items

We make every effort to ensure your items arrive at your door safely. Despite our best efforts, sometimes breakage does occur. We require notification of defective, damaged or incorrect items within 1 week of delivery. You must email us at [email protected] to receive an RMA Number. We pay for all return shipping charges when you notify us within 1 week of delivery to you.  We will ship you out a replacement item(s) or part (s) as needed at our discretion at no charge However, if we do not receive the defective, damaged or incorrect item back from you within 2 weeks of you receiving the return instructions, we will charge your credit card for the purchase price of the replacement items we sent to you. All items must be received back from you in good condition and in the original packing materials. If you choose not to have the defective item replaced, then you will now fall under our return policy, please review the return policy above. If you have any questions about our Damaged/Defective Policy please feel free to email us at [email protected].

Please be sure to inspect all items as soon as you receive them.

 

Clearance Items

Clearance items consist of over-stock, discontinued, returns and store displays. Items are inspected and verified to be in new condition. Due to the substantial price reduction that is offered, items purchased on clearance are not returnable. Product warranties still apply. Replacement items for defective or damaged clearance or closeout merchandise, if available, will be shipped free of shipping charges. If stock has been depleted, a full refund will be issued. If a refund is issued, amount refunded will be at the actual purchase price. Refunds are generally issued within two weeks after the returned item(s) are received at our warehouse.

Please view our Return Policy section for details on how to return an item.

 

Manufactures Warranties

Most items listed on our website have a one year limited warranty from the manufacture.  The limited warranty generally covers manufactures material and workmanship. The warranty generally does not cover labor costs, consequential damages, nor does it apply to any item(s) that have been improperly installed, overloaded, altered, or otherwise abused. Finishes are usually specifically excluded from the terms of the warranty since they are subject to environmental and maintenance damages. If you have any questions about the warranty of an item please feel free to email us at [email protected].

If you would like to have us help in the replacement of an item covered under the manufactures warranty, please know that you are responsible for any shipping charges.

 

 

Pictures

The pictures of the items are provided by the manufacturers. In most cases they are the same pictures printed in their catalog. The manufacturers does it’s best to create pictures that correctly depicts the color of the item. In most cases the pictures are taken under a bright light and will look different in your home. Also, the color of the pictures may vary depending on the settings of your monitor. Due to the application of the finishes not every item will look the same. Keep in mind all hand made products can differ.

Likewise, Alabaster is a natural stone and no two will look alike.

 

 

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